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March 30, 2016  -  By Norm Clarke for Las Vegas Review-Journal  /  Elvis Express Radio
Elvis Express Radio News
Problems surfaced early between the Elvis Presley exhibit and Westgate Las Vegas Resort management, according to a former exhibit employee.

“Graceland Presents: Elvis the Exhibit” closed in February, less than one year into a 10-year deal.

Mary Elizabeth Mancuso, one of the first staffers hired, said she quit five months later after a series of “disappointing” and perplexing moves by Westgate management.

“There was a lot of concern from the beginning,” said Mancuso, who moved to California.

Among the issues, she said: Customers complained they were told by Westgate personnel that the exhibit “did not exist;” the ticket office did not open until 1 p.m.; exhibit personnel
were not allowed to hand out promotional fliers on hotel grounds.

When it rained, old pipes would leak. On hot days those pipes “would sweat,” which caused misting because of the air conditioning, she said. One day a pipe broke.

“There were days that we had no customers for hours,” she said. The busiest day in an eight-hour workday saw 90-some customers. The lowest daily attendance was in the 40s.

At the time, Elvis Presley Enterprises criticized the Westgate for “aggressive actions” and added there was no “legitimate legal basis” for seizing the 350 artifacts in the third-party

The tenant is Exhibit A Circle, a Delaware limited-liability company with offices in New Jersey.

A spokesman for Westgate couldn’t be reached for comment late Tuesday.